This policy explains how healthUpdated handles personal information through this website, its interest forms, and its booking service.
Last updated: August 31, 2026
This website and its virtual physiotherapy services are operated by healthUpdated Inc. ("we", "us"), an Alberta company. Our services are available to residents of Alberta, Canada.
We handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA). Some clinical records may also be subject to Alberta’s Health Information Act; where that Act applies, its requirements take precedence.
Our current interest forms are built with Google Forms. When you complete one of these forms, we collect:
If you email us, book an appointment, or take part in virtual physiotherapy services, we also collect the information you provide in those interactions, including scheduling details and clinical information relevant to your care.
We use personal information only to:
We do not use your information for any other purpose without your consent.
By submitting an interest form, booking an appointment, or taking part in virtual physiotherapy services, you consent to the collection and use of your information for the purposes described above. You can withdraw your consent at any time (see Withdrawing consent below).
In limited situations, the law permits or requires information to be collected, used, or disclosed without consent — for example, where disclosure is required by a court or by a regulatory body.
We use a small number of service providers to run our practice:
No other service providers receive or process personal information on our behalf.
Each provider above processes only the information needed for its function: Google for form responses, Vercel for website hosting, and Jane App (once active) for booking and scheduling.
Beyond those providers, we disclose personal information only with your consent or where disclosure is authorized or required by law.
We never sell or rent your personal information, and we never use it for third-party marketing.
This website currently runs no analytics and uses no advertising trackers. Our hosting provider may use strictly necessary technical mechanisms to serve the site.
If we add website analytics in the future, we will update this policy first to explain what is collected, why, and what choices you have.
We keep personal information only as long as it is needed for the purposes described above and to meet our legal and professional obligations, including the clinical record-keeping requirements that apply to a regulated physiotherapy practice in Alberta. When information is no longer required, it is securely deleted.
We protect personal information with password-protected accounts secured with two-factor authentication, access limited to the practice owner, and reputable cloud service providers. If a privacy incident ever affects your information, we will assess it promptly and notify you and the appropriate authorities where required.
Under Alberta’s Personal Information Protection Act, you generally have the right to request access to personal information held about you and to request correction of information that is inaccurate or incomplete.
To make a request, email lisa@myhealthupdated.com or write to:
healthUpdated Inc.
261 Wildrose Dr
Strathmore, AB T1P 1L8
We may ask you to verify your identity before responding, and we respond within the timelines set by PIPA.
Under Alberta’s Personal Information Protection Act, you generally have the right to withdraw consent to the collection, use, or disclosure of your personal information. To ask about withdrawing consent, contact lisa@myhealthupdated.com.
Withdrawing consent may limit or end our ability to provide a requested service, and some records must still be kept to meet legal and professional obligations. We will explain any such limits when you ask.
Questions, concerns, and privacy complaints can be directed to:
Lisa Jasper, Privacy Officer
Email: lisa@myhealthupdated.com
Mailing address: healthUpdated Inc., 261 Wildrose Dr, Strathmore, AB T1P 1L8
Under Alberta’s Personal Information Protection Act, you generally have the option to contact the Office of the Information and Privacy Commissioner of Alberta to ask about its complaint process.
If this policy changes, the updated version will be posted on this page with a new “Last updated” date.